Help with Order

Order Has Not Arrived

Please allow 24-48 hours for your package to register in the system before attempting to track your order. Then, track your order in My Account. If you still can’t track the order, please write us at for additional information.

How Should I Cancel my Order

Write us an email at with your Order Number, if we have not shipped your product than we will issue the refund immediately.

Change Something on an Order

Write us an email at with your Order Number and Order Details, and we will be happy to change the order quantity or shipping address or any customized request.

How should I return my Order

Please email us at to initiate the return process. Once the return is approved over the email from us, then ship your return order at:

Aiva Products
Website Return Order Department
10601 S Sam Houston Parkway W, Ste 190,
Houston, TX 77071, United States

We don’t provide shipping labels or refund on shipping, however we will issue you the complete receipt amount as soon as we receive the returned product.

My order is having Missing Items or Defective Items

Please write us an email at with order number and picture of the defective item.

How can I get Bulk Order and Discount?

Please write us an email at with the products you are interested, total quantity, and shipping address, and will reply you back with our bulk discount pricing on it. To learn more visit

How should I open a Business Account for Warehouse Bulk Order

Please write us an email at, and we will be glad to assist you in setting up Business Account with us. Customers on usual save up to 60% on the listed price.

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