Aiva Products differentiate themselves by selecting and distributing high quality products and delivering customers satisfied services. Company is committed to achieve and enhance customer satisfaction. We strive to achieve this in all our core activities of importing and distribution, operations, and marketing by:
- Ensuring that the statutory requirements and legislation governing food and occupational health and safety are always adhered.
- Focusing on the customers and anticipating their requirements to ensure customer satisfaction.
- Ensuring continuous training and development of employees to enhance competence, organizational knowledge, commitment to customer focus and ensure that quality is at the forefront of all its operations.
- Maintaining and continually improving the quality of our operations.
Apart, we also carefully evaluate each product we sell, and committed to foods that are fresh, wholesome and safe to eat. Our suppliers undergo a thorough approval process. Tight quality control procedures require that suppliers provide product specifications, analysis certificates and reference samples. As part of the on-boarding process, production and warehouse employees are trained in personal hygiene and safety awareness. By embedding safety and quality policy into our work culture, we aim to maintain our record of zero safety incidents and product recalls.
The overall quality objective of Aiva Products is based on the company’s commitment to provide to its customers, products and service which are fit for their intended purpose and which are stored and distributed safely in accordance with the company’s management systems and to include current legislations and regulations. At Aiva, Quality is first and foremost about trust in our products and services, but we believe we exceed in it by delivering what we promise to do in everything exceeding our customers and client’s satisfaction.