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    Please allow 24-48 hours for your package to register in the system before attempting to track your order. Then, track your order in My Account. If you still can’t track the order, please write us at info@aivaproducts.com for additional information.

    Write us an email at info@aivaproducts.com with your Order Number, if we have not shipped your product than we will issue the refund immediately.

    Write us an email at info@aivaproducts.com with your Order Number and Order Details, and we will be happy to change the order quantity or shipping address or any customized request.

    Please email us at info@aivaproducts.com to initiate the return process. Once the return is approved over the email from us, then ship your return order at:

    Aiva Products
    Website Return Order Department
    10601 S Sam Houston Parkway W, Ste 190,
    Houston, TX 77071, United States

    We don’t provide shipping labels or refund on shipping, however we will issue you the complete receipt amount as soon as we receive the returned product.

    Please write us an email at info@aivaproducts.com with order number and picture of the defective item.

    Please write us an email at info@aivaproducts.com with the products you are interested, total quantity, and shipping address, and will reply you back with our bulk discount pricing on it. To learn more visit https://www.aivaproducts.com/bulk-order

    Please visit Wholesale Account page to setup a business wholesale account

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